Welcome

Spotted Frog specializes in providing CRM and business management systems to small and medium businesses. Our flagship product is the Info At Hand CRM & business management system. It incorporates:

• World class Customer Relationship Management (CRM)
  
• Project & Resource Management
• Financial Management
• Service Management
• Human Resources
• Email, News & Calendar
• Product Catalogue, Quotes & Invoices (PDF)
  

Because Info At Hand is web based, its benefits are available to every company employee regardless of location or time zone. The CRM component of InfoAtHand is based on the open source SugarCRM platform. On top of this world class CRM, InfoAtHand adds extensive business management features including tracking of finances, service contracts, human resources, project management, document control & groupware. Add to this the extensive dashboards & reporting engine in Info At Hand, and the system helps streamline the operations of any small or medium business.

Info At Hand is ideal for Australian businesses that want to streamline the tracking of of revenue, expenses and general cashflow, not to mention improve customer service and sales effectiveness. The reporting system makes regular business activity statements a breeze as all of the required infomation can be generated instantly. In addition, all report data in Info At Hand can be exported to common applications such as Microsoft Excel for further analysis or printed as a PDF for distribution via email.

Info At Hand helps streamline your sales process from the creation of a sales lead through to the opportunity and quotation phase and finally the sales phase. The CRM components of the system ensure that all communications with the client are effectively tracked and all leads are followed up. At Spotted Frog, we can assist your business with you CRM needs by:

• Providing consultation on the planning and rollout of your CRM system
• Providing customization of the system to your specific needs. Some common requests for customization include:
• Customization of quote and invoice layouts to your company's requirements
• Customization of the system to streamline your business processes. For example, the system can be customized to automatically create a phone call reminder as a follow up to a quote. The same can be done for invoices.
• Consultation on reporting and analysis of data.
• Porting of your existing data to the Info At Hand system.