Built using the Joomla Content Management System, the Info At Hand Customer Portal offers a customer self-service portal for your Info At Hand-enabled business. The Customer Portal is included free with Info At Hand.

See the Customer Portal User Guide here, and Installation Guide here, or try out the portal using the online demo here (username and password are both demo). This links to the database of our regular demo site, so you can check what is happening in the CRM by accessing the regular public demo site at http://demo.longreach.net (admin/admin to login).

Info At Hand, just by itself, energizes your business by enabling effective communication between all employees. Your customers can't help but notice that sales and service personnel are better informed, and their actions are better co-ordinated.

But with the Info At Hand Customer Portal, your business moves to the next level - as your customers are now able to collaborate directly with you. With 24/7 self-service customer access to critical business information, your customer support load is reduced, yet your customers are happier and better informed than ever.

The key capabilities of the Info At Hand Customer Portal include:

• Support for customer requests for login credentials, and customer updating of their own name and address details;

• Support for the creation of a secure online information resource area for all your customers with login credentials, including support for file downloads;

• Support for customer creation, update, and status check of support Cases, and Software Bugs;

• Support for customer collaboration in shared Project information websites (extranets). Projects show contact information for all participants, list all project tasks showing completion percentage and due date, and provide access to all project documents;

• Support for FAQs;

• Support for Customer Forums.