InfoAtHand version 4.2.2 has now been released to the public. It's available as a full install or maintenance patch..

InfoAtHand version 4.2.2 has now been released to the public. It's available as a full install or maintenance patch for existing users of the system.

This release includes some key bug fixes as well as the release of the InfoAtHand customer portal. The customer portal is released as a component for the popular Joomla Content Management System (which also drives this site) and allows you clients to:

• Update their own contact information at any time, directly within their supplier’s master records kept by the InfoAtHand Business Portal
• File services Cases directly within their supplier’s InfoAtHand Business Portal, and return at any time 24/7 to review updated information
• File Software Bugs directly within their supplier’s InfoAtHand Business Portal, and return at any time 24/7 to review updated information
• Collaborate on a Project:

• The customer can see all the project tasks identified (although some may be hidden from the customer by users of the Business Portal), and the progress % to date
• The customer can see all Documents linked to the project, and can add new documents themselves
• The customer can see Notes related to the project (although some may be hidden from the customer by users of the Business Portal) – and may add additional notes themselves – optionally with binary file attachments such as Microsoft Office files
• The customer can see all Contacts related to the project (users must be added as Contacts within the Business Portal if their contact information is to be exposed in this manner)
  

• Participate in Customer Forums – a full forum system is included within the customer portal (again – users of the Business Portal must be added as Contacts if they are to participate in the forums)
• Review Frequently Asked Questions (FAQs) and their answers